The Management of Abuja Electricity Distribution Company PLC (AEDC) on Tuesday commissioned two centres for electricity consumers to access payment of their bills and lodge complaints.
Mr Neil Croucher, Managing Director of AEDC, while commissioning the centres in Abuja, said that the company inherited poor service customer-care and vending centres from the old PHCN.
According to him, AEDC needs to improve the centres by replacing them with new ones for easy accessibility of power to the customers.
He said going to service centres or using banks, cell phones and internet were convenient ways of ensuring that customers paid their bills.
He added that the centres were linked to IT systems where AEDC deployed many of its staff to ensure that customers’ queries or complaints were attended to quickly and efficiently.
Croucher said AEDC was also commissioning a supper vending centre in Abuja, to ensure that FCT consumers had easy place to make their electricity payments.
He explained that the centres would be in many places also in inaccessible areas to ensure customers convenience, adding that AEDC had portable devices for payment in these places.
Croucher said that with the new systems, AEDC would roll out 100,000 free Prepaid Meters to its customers in the first quarter of next year.
Croucher expressed regret that less than half of AEDC’s customers had meters, noting that meters were key to the transformation of electricity in Nigeria.
He said the situation was uncomfortable, adding each customer had the right to be accurately metered for electricity consumed.