The Nigerian Electricity Regulatory Commission (NERC) has instituted measures to accelerate metering through very close monitoring of Distribution Companies meter role out plan.
The Acting Chairman/Chief Executive Officer of NERC, Dr. Anthony Akah, who made this disclosure at the commissioning of the Customer Complaints Forum in Katsina State, said that the present metering gap in Kano Disco alone is about 251,187 when compared to its total customer size of 399,708, representing a whopping 62 per cent deficit in metering.
According to him, it is gratifying to note that Kano Disco has commenced the implementation of its meter roll-out in accordance with the performance agreement signed with Government under the privatization programme.
This, he said, will inject an average of about 100,000 meters into the Kano Disco network yearly over the next five years. “It is expected that the present metering gap would be closed within the next three years using its meters roll out plan.
“It is important to reiterate that the customer complaints forum is localized both in terms of constituent members and location. The members are representative of all the customer classes, industrial, commercial and residential as well as professional bodies drawn from Katsina and its environs. Institutional agencies of government like the consumer protection council, professional bodies such as the Nigerian Society of Engineers and Civil Society groups are also represented in the membership of the forum”.
He added that the multifaceted representation is designed to enhance the confidence in the customer that some measure of fairness would accord the handling of electricity issues by the customer complaint forum office.
Akah said that the Federal Government is working towards improving the generation capacity above the present 7,000mw in order to promote industrial revolution, which is directly tied to electricity availability.
He said that the growth and development of the electricity sector is a joint responsibility of the operators and the consumers and so the establishment of a redress mechanism like the customer complaint forum would further promote such relationship.
He urged electricity consumers to take full advantage of the existence of the Katsina customer complaint forum office to lodge complaints where they are not satisfied with the services of the Kano Electricity Distribution Company.