In a determined move to recover outstanding monies from customers, the Ikeja Electric Plc has introduced a debt discount initiative which provides various percentage discount options to enable customers pay off their outstanding bills and meet their financial obligations to the company.
The initiative, designed specifically for unmetered non-maximum demand (NMD) customers, was put in place to provide an avenue to support customers, especially those who are financially constrained by the present economic realities.
Explaining the concept behind this initiative, the company’s head, Corporate Communications, Felix Ofulue, said, “Ikeja Electric decided to introduce this scheme as a form of financial support to our customers who are willing to pay down on outstanding amounts owed us. By providing this discount to them, we also share part of the cost of the consumed energy.”
The three-tier scheme provides a 10 per cent discount for customers who owe between N50,000 and N100,000; 15 per cent discount for those owing above N100,000, but less than N200,000 and 20 per cent discount for customers who owe above N200,000. Customers are, however, required to apply to the company, stating if they wish to participate in the outright or installment debt discount exercise.
Interested customers are encouraged to visit the customer care representatives situated at service centers, undertakings or business units closest to them for more details with regard to their application.
“So far the response has been good and a further testimony to the fact that many of our customers are responsible citizens who, given the right circumstances, will rather pay than owe,” Ofulue said.
The company’s efforts at easing transaction and payment options for customers was recently recognised at the 2016 Efficiency Awards organised by the Nigeria Interbank Settlement Scheme (NIBSS) Plc where Ikeja Electric bagged the prestigious Cashless Driver Merchant Award in recognition of its outstanding performance in driving the CBN cashless initiative.