The Nigerian Electricity Regulatory Commission (NERC), has called on the government of Sokoto State to enforce the right of way of electricity infrastructure in the state.
Dr. Moses Arigu, the Commissioner, Consumer Affairs Division of NERC, made the call at the commissioning of Sokoto State Customer Complaints Forum Office on Wednesday.
Arigu said that the right way to eliminate the issue of electrocutions, as well as leads, enlighten the citizenry on the dangers of building structures under high tension distribution or power lines.
“The NERC as a regulator will continue to ensure that Nigerians have optimal access to electricity service and are provided with adequate supply that is affordable, reliable and safe.
“Moreover we will ensure that there is fairness in registration for all stakeholders in accordance with the Electric Power Sector Reform Act (EPSR) 2005.
“As such, we, therefore, encourage the customers within the Sokoto axis to make good use of the existence of the forum in having their complaints resolved,’’ he said.
The Commissioner further said that the forum which is an appellate court is established within the operational area of every Electricity Distribution Company.
“It is important to note that electricity customer must first report any grievance to the Customer Complaints Unit (CCU) of the Distribution Company before bringing such unresolved complaints to the Forum.
“More so, a complainant who is unsatisfied with actions taken by the Distribution Company in resolving complaint can also appeal to the Forum,’’ Arigu added.
He highlighted that the members of the Forum are made up of representatives nominated by Manufacturers Association of Nigeria (MAN), Nigerian Association of Chamber of Commerce, Industry, Mines, and Agriculture (NACCIMA).
Other members are; Consumer Protection Council (CPC), Non-Governmental Organisation (NGO) and Nigerian Society of Engineers (NSE).
In his remarks, the Managing Director, Kaduna Electricity Distribution Company, Engr. Haruna Garba said the formation of the Forum was timely as the company is committed to ensuring the best service for its customers.
“We had signed an agreement for the supply of 200,000 pre-paid meters early 2018 and out of it 50,000 will be distributed to households in Sokoto State,” he said.
He pointed out that the provision of the meters was aimed at satisfying customers demand and to ensure they actually pay the right amount of energy consumed.