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|Create Date||November 21, 2016|
NIAF provided support to NERC to find out who the poor consumers of electricity are, what challenges they face, how much they pay for electricity and their willingness to pay for improved service. By developing a low-income survey model for monitoring the market from a demand perspective, baseline information required by NERC to fulfil the customer protection aspects of their mandate has been provided. The findings from the survey will inform the tariff review process and design of pro-poor guidelines for the tariff structure. The survey model has provided NERC with a tool for ensuring active consumer feedback.
Source: NIAF Knowledge www.niafng.org
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